HP Care Pack Hardware Support - 4 Hour - Service

  • Part: 1232613
$179.00

Availability

In Stock

  • General Information
    • Manufacturer
    • HP Inc.
    • Manufacturer Website Address
    • http://www.hp.com
    • Brand Name
    • HP
    • Service Name
    • Care Pack Hardware Support
    • Product Type
    • Service

  • Service Information
    • Service Main Type
    • Maintenance
    • Service Sub Type
    • Electronic and Physical
    • Service Description
    • 9x5xNext Business Day
    • Service Details
    • Remote Problem Diagnosis and Support:

      • HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

      Next Business Day Onsite Response:

      • For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
      • HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary
      • Your coverage includes all required parts and materials

      Standard Business Hours, Standard Business Days:

      • Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays

      Escalation Management:

      • Established escalation procedures enlist specialized expertise from HP and selected third-parties

      Optional Defective Media Retention Service:

      • A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
      • This option lets you protect sensitive data by keeping your defective disk, without paying for the replacement
    • Provided Support
    • Phone Support
    • Service Availability
    • 9 x 5
    • Service Response Time
    • Next Business Day
    • Service Location
    • On-site
    • Service Duration
    • 4 Hour
    • Product Supported
    • HP Commercial Mobile TC PCs with 1/1/0 Warranty