- General Information
- Manufacturer
- Netgear, Inc
- Manufacturer Website Address
- http://www.netgear.com/
- Brand Name
- Netgear
- Service Name
- ProSUPPORT OnCall 24x7 Tech Support
- Product Type
- Service
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
- Service Information
- Service Main Type
- Technical
- Service Sub Type
- Electronic and Physical
- Service Description
- 24x7
- Provided Support
- Replacement
- Troubleshooting
- Remote Diagnosis
- Escalation Support
- New Releases Update
- Phone Support
- Remote Administration
- E-mail Notification
- Service Response Time
- Next Business Day - Replacement
- Service Duration
- 3 Year
- Product Supported
- Netgear Category 1